When choosing a business phone line and system, first, consider what kind of phone service you want. It could be a landline, VoIP, or Virtual, and could be hosted on-premises or Cloud-based. Essentially, there’s no doubt that today’s business phone systems options are many, and each offers a variety of valuable collaboration, calling and mobile solutions. So, if you’re unsure of which way to go, browse our beginner’s FAQ for some guidance.
Q: Do I need a dedicated phone line and system for my business?
A: In short, yes. It’s crucial to present your business in the right way. So, you’ll still be projecting a professional image even if your initial simple phone system is answered by an automated attendant.
Q: Can my employees and I use our mobile phones for business?
A: Yes, with a Virtual Phone System. Using a virtual system means you professionally present your business and get all the advantages of a specialised business phone system. These include hold music, voicemail to email, call forwarding, and online faxing.
Q: I have a traditional phone line. Will that be a problem in the future?
A: A landline setup is still beneficial, but no new updates are being developed for landline systems. Similarly, support will become increasingly difficult to find as more businesses switch to VoIP and cloud-based setups. Furthermore, with no new software or technology being developed for landline systems, it might not be too long before you’re hit with incompatibility issues.
Q: How do I know which phone system and provider are right for my business?
A: This is really a question of resources. So, consider your budget, your proposed business growth and IT staffing capabilities. Furthermore, when choosing a phone vendor, make sure they offer the services and features you need. In addition, for cloud-based phone vendors, check their uptime stats and whether they have alternative servers if there’s a technical issue.
Q: Is there only a monthly fee with cloud systems, or are there other costs?
A: Basically, the other costs include initial setup fees and hardware, such as phones, which you’ll have to buy.
Q: Is the connection on a VoIP system as good as on a normal phone line?
A: This is an out-dated concern that’s persisted from the first VoIP systems running on slow internet connections. Today, it’s pretty much impossible to tell the difference in quality. In fact, all that’s needed is enough bandwidth. Plus, a proper setup to ensure voice quality is prioritised over other types of internet traffic.
Q: If I Move to a VoIP phone system, what types of features are available?
VoIP options give small businesses the same benefits as big corporations. They include:
- Voicemail to email, text, transcription
- Call forwarding
- Call recording and Queues
- The option of both local and toll-free numbers
- Interactive voice response (IVR)
- Conference calling
- Automated attendants
- Extension dialling
- Ring groups
- Directory assistance
- Call transferring
- Internet faxing
- Call reports
- Call monitoring
- Missed-call notifications
- Video conferencing
- Online meetings
- Instant messaging
- Text messaging
- Integrations with popular programs, such as Microsoft Outlook, Salesforce and G Suite
- International calls
Q: For my small business, what options are available for the number of phone lines a business system can offer?
A significant advantage of today’s cloud-based VoIP telephone systems is that there are no limits to the number of phone lines your business can have. Moreover, adding new lines is very quick and straightforward.