The first words ever spoken on a telephone on March 10, 1876, were, “Mr Watson, come here. I want to see you”. They were spoken by Alexander Graham Bell, the inventor of the telephone. And my gosh, haven’t things moved on a pace since then? But, even though a phone, particularly a mobile phone, is much more advanced now, actually talking to one another is still the most important and powerful way to communicate. And so it is with business phones despite the multitude of different ways we can choose to communicate. So, how do you go about choosing a new business phone system? Here’s a quick look at some important factors to consider before you buy.
1. Call Handling
Common features include call display, call transfer, three-way calling, conference calling and automated out-of-hours attendants. Essentially, these features ensure client’s calls aren’t missed and they’re routed to the right person.
2. Improved Accessibility
A modern workforce is dynamic and always on the move. Therefore, better accessibility via VoIP systems means easier communication and better productivity. In other words, giving your employees the ability to make and receive calls via their laptops, tablets and mobiles means they can remain connected, and productive, wherever they are.
3. Improved response times
A new phone system can change the way your team communicate. For instance, a single number can be programmed to a number of devices allowing for seamless and timely responses to clients.
4. Smooth internal communications
New business phone systems can be integrated with a CRM or other internal management tool. As such, this can improve sales follow up times and sharing of sales opportunities. In addition, paging and intercom facilities are a boon for quick communication.
5. Call reporting data for analytics
Many business phone systems incorporate powerful analytics tools. As a result, these help a business improve its customers’ service and sales performance.
6. Control and customisation
A good small business phone system based on VoIP can be run on a single server. Therefore, this simplified system is easily customisable depending on the requirements of the business. Furthermore, tracking analytics make it possible to determine the best possible configuration as your business needs change.