Don’t Panic - Basic Troubleshooting Techniques

Don’t Panic! – Basic Troubleshooting Techniques

‘Don’t panic’ is an appropriate first rule for computer diagnostics. Sure, we’re all familiar with that stone-cold sinking feeling you get if your screen goes blank or the system freezes up. But, panicking and stabbing wildly at the keyboard seldom yields good results. Also, you must resist the temptation to hurl the monitor across the room. Instead, there are a few easy and effective computer diagnostic techniques you can calmly utilise to get things running again. So, here are some basics to try that anyone can do.

Basic Computer Diagnostic Techniques

Troubleshooting is a process of trial and error. We must eliminate the obvious before calling the experts. First, a good tip is to make a note of any error messages. Note it down exactly as it appears. This way, if your simple troubleshooting does solve the problem, you’ll have good information for the technician to work with. In addition, you can check to see if other people are getting the same message. Secondly, it sounds obvious but always check the cables. Physically push each one in fully to be sure. Lastly, try restarting the computer. You may be surprised at how often this simple step resolves the issue.

Computer Diagnostic – 3 Common Problems

1. Computer Won’t Start

First, check the power cable is fully connected at both ends. Next, check that the socket is working by plugging in a lamp. Thirdly, if you’re connecting via a surge protector, make sure it’s turned on. Also, try resetting it. Lastly, if you’re using a laptop, check if the battery is flat, and check the cables as above.

2. Application is Frozen

Sometimes a program becomes stuck or frozen. Typically, you’ll be unable to click on anything or even close the program. As a result, you may have to force quit the application. To do this, press Control+Alt+Del altogether. This should bring up the Task Manager. Now, click on the offending application and hit End Task. If this fails, simply restart the computer.

3. Programs are Running Slowly

First, try running your Virus scanner. You have malware running and slowing everything down. Next, if that’s clear, your hard drive may be running out of space. Try deleting any files or programs you don’t need. Lastly, run Disk Defragmenter. This program tidies up your registry and repacks files.

Chat to our friendly team at Blue Sky IT Consulting about your computer diagnostic issues. We can often fix problems remotely over the phone.

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